
CONTACT
Please use the form to speak with DYME about product questions, interest in becoming a dealer, shipping and returns and general questions
GENERAL ENQUIRIES -
WHOLESALE ENQUIRIES -
TECHNICAL HELP -
NOTE ALL RETURNS NEED AN RMA TO BE ACCEPTED.
DYME PSI
4030 Valley Blvd, #105, Walnut, CA, 91789.
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TERMS & CONDITIONS
The items described in this document and other documents or descriptions provided by Dyme Performance Systems Inc. are hereby offered for sale at prices to be established by Dyme Performance Systems Inc. This offer and its acceptance by any customer ("Buyer") shall be governed by all of the following Terms and Conditions. Buyer's order for any such item when communicated to Tripleeight ("Seller") verbally or in writing, shall constitute acceptance of this offer:
1. Terms and Conditions of Sale:
All descriptions, quotations, proposals, offers, acknowledgments, acceptances and sales of Seller's products are subject to and shall be governed exclusively by the terms and conditions stated herein. Buyer's acceptance of any offer to sell is limited to these terms and conditions. Any terms or conditions in addition to, or inconsistent with those stated herein, proposed by Buyer in any acceptance of an offer by Seller, are hereby objected to. No such additional, different or inconsistent terms and conditions shall become part of the contract between Buyer and Seller unless expressly accepted in writing by Seller. Seller's acceptance of any offer to purchase by Buyer is expressly conditional upon Buyer's assent to all the terms and conditions stated herein including any terms in addition to, or inconsistent with those contained in Buyer's offer. Acceptance of Seller's products shall in all events constitute such assent.
2. Payment:
Payment terms in Buyer’s quote or Sales Order are valid and prevail any general payment terms. Where no such explicit payment terms are defined between Buyer and Seller, then payment shall be made by Buyer net 0 days from the date of delivery of the items purchased hereunder. Any claims by Buyer for omissions or shortages in a shipment shall be waived unless Seller receives notice thereof within 15 days after Buyer's receipt of the shipment.
3. Delivery:
Unless otherwise provided on the face hereof, delivery shall be made F.O.B. Seller's plant. Regardless of the method of delivery, however, risk of loss shall pass to Buyer upon Seller's delivery to a carrier. Any delivery dates shown are approximate only and Seller shall have no liability for any delays in delivery.
4. Warranty:
Seller warrants that the items sold thereunder shall be free from defects in material or workmanship for a period of six months from the date of shipment to Buyer. THIS WARRANTY COMPRISES THE SOLE AND ENTIRE WARRANTY PERTAINING TO ITEMS PROVIDED HEREUNDER, SELLER MAKES NO OTHER WARRANTY, GUARANTEE, OR REPRESENTATION OF ANY KIND WHATSOEVER. ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR PURPOSE, WHETHER EXPRESSED, IMPLIED, OR ARISING BY OPERATION OF LAW, TRADE USAGE, OR COURSE OF DEALING ARE HEREBY DISCLAIMED. NOTWITHSTANDING THE FOREGOING, THERE ARE NO WARRANTIES WHATSOEVER ON ITEMS BUILT OR ACQUIRED WHOLLY OR PARTIALLY, TO BUYER'S DESIGNS OR SPECIFICATIONS.
5. Limitation of Remedy:
SELLER'S LIABILITY ARISING FROM OR IN ANY WAY CONNECTED WITH THE ITEMS SOLD ON THIS CONTRACT SHALL BE LIMITED EXCLUSIVELY TO REPAIR OR REPLACEMENT OF THE ITEMS SOLD OR REFUND OF THE PURCHASE PRICE PAID BY BUYER, AT SELLER'S SOLE OPTION. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITS ARISING FROM OR IN ANY WAY CONNECTED WITH THIS AGREEMENT OR ITEMS SOLD HEREUNDER. WHETHER ALLEGED TO ARISE FROM BREACH OF CONTRACT, EXPRESS OR IMPLIED WARRANTY, OR IN TORT, INCLUDING WITHOUT LIMITATION, NEGLIGENCE, FAILURE TO WARN OR STRICT LIABILITY.
6. Changes, Reschedules and Cancellations:
Buyer may request to modify the designs or specifications for the items sold hereunder as well as the quantities and delivery dates thereof, or may request to cancel all or part of this order, however, no such requested modification or cancellation shall become part of the contract between Buyer and Seller unless accepted by Seller in a written amendment to this Agreement. Acceptance of any such requested modification or cancellation shall be at Seller's discretion, and shall be upon such terms and conditions as Seller may require.
7. Special Tooling:
A tooling charge may be imposed for any special tooling, including without limitation dies, fixtures, molds and patterns, acquired to manufacture items sold pursuant to this contract. Such special tooling shall be and remain Seller's property notwithstanding payment of any charges by Buyer. In no event will Buyer acquire any interest in apparatus belonging to Seller which is utilized in the manufacture of the items sold hereunder, even if such apparatus has been specially converted or adapted for such manufacture and notwithstanding any charges paid by Buyer. Unless otherwise agreed, Seller shall have the right to alter, discard or otherwise dispose of any special tooling or other property in its sole discretion at any time.
8. Buyer's Property:
Any designs, tools, patterns, materials, drawings, confidential information or equipment furnished by Buyer or any other items which become Buyer's property, may be considered obsolete and may be destroyed by Seller after two (2) consecutive years have elapsed without Buyer placing an order for the items which are manufactured using such property. Seller shall not be responsible for any loss or damage to such property while it is in Seller's possession or control.
9. Taxes:
Unless otherwise indicated on the face hereof, all prices and charges are exclusive of excise, sales, use, property, occupational or like taxes which may be imposed by any taxing authority upon the manufacture, sale or delivery of the items sold hereunder. If any such taxes must be paid by Seller or the Seller is liable for the collection of such tax, the amount thereof shall be in addition to the amounts for the items sold. Buyer agrees to pay all such taxes or to reimburse Seller therefore upon receipt of its invoice. If Buyer claims exemption from any sales, use or other tax imposed by any taxing authority, Buyer shall save Seller harmless from and against any such tax, together with any interest or penalties thereon which may be assessed if the items are held to be taxable.
10. Indemnity for infringement of intellectual Property Rights:
Seller shall have no liability for infringement of any patents, trademarks, copyrights, trade dress, trade secrets or similar right except as provided in this Part 10. Seller will defend and indemnify Buyer against allegations of infringement of U.S. patents, U.S. trademarks, copyrights, trade dress and trade secrets (hereafter "Intellectual Property Rights"). Seller will defend at its expense and will pay the cost of any allegation that an item sold pursuant to this contract infringes in the intellectual Property Rights of a third party. Seller's obligation to defend and indemnify Buyer is contingent on Buyer notifying Seller within ten (10) days after Buyer becomes aware of such allegations of infringement, and Seller having sole control over the defense of any allegations or actions including all negotiations for settlement or compromise. If any item sold hereunder is subject to a claim that it infringes the Intellectual Property Rights of a third party, Seller may, at its sole expense and options, procure for Buyer the right to continue using said item, replace or modify said item so as to make it no infringing, or offer to accept return of said item and return the purchase price less a reasonable allowance for depreciation. Notwithstanding the foregoing, Seller shall have no liability for claims of infringement based on information provided by Buyer, or directed to items delivered hereunder for which the designs are specified in whole or part by Buyer, or infringements resulting from the modification, combination or use in a system of any item sold hereunder. The foregoing provisions of this Part 10 shall constitute Seller's sole and exclusive liability and Buyer's sole and exclusive remedy for infringement of intellectual Property Rights.
If a claim is based on information provided by Buyer or if the design for an item delivered hereunder is specified in whole or in part by Buyer. Buyer shall defend and indemnify Seller for all costs, expenses or judgments resulting from any claim that such item infringes any patent, trademark, copyright, trade dress, trade secret or any similar right.
11. Force Majeure:
Seller does not assume the risk of and shall not be liable for delay or failure to perform any of Seller's obligations by reason of circumstances beyond the reasonable control of Seller (hereinafter "Events of Force Majeure"). Events of Force Majeure shall include without limitation accidents, acts of God, strikes or labor disputes, acts, laws, rules or regulations of any government or government agency, fires, floods, delays or failures in delivery of carries or supplies shortages of materials any other cause beyond Seller's control.
12. Entire Agreement/Governing Law:
The terms and conditions set forth herein, together with any amendment modifications and any different terms or conditions expressly accepted by Seller in writing, shall constitute the entire Agreement concerning the items sold and there are no oral or other representations or agreements which pertain thereto. This Agreement shall be governed in all respects by the law of the State of Illinois. No actions arising out of the sale of the items sold hereunder or this Agreement may be brought by either party more than two (2) years after the cause of action accrues.
Please refer any questions by e-mail to racing@dymepsi.com
SHIPPING & RETURNS
1. Processing Time
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Orders are processed within 3–5 business days (excluding weekends and holidays) after payment confirmation.
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Delays may occur during peak seasons or due to inventory checks.
2. Shipping Options & Costs
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Domestic (U.S.) Shipping:
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Standard Shipping: 5–7 business days | [Insert Cost] or FREE on orders over $100.
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Expedited Shipping: 2–3 business days | [Insert Cost].
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International Shipping: Available upon request. Customers are responsible for customs fees, taxes, and import duties. Contact us at [insert email] for rates.
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Carriers: We use USPS, UPS, FedEx, or DHL.
3. Delivery Estimates
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Delivery times are estimates only. We are not liable for delays caused by carriers, weather, or customs.
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Tracking information will be emailed once your order ships.
4. Lost or Damaged Packages
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Contact the carrier directly to resolve issues.
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If a package is lost in transit, notify us within 14 days of shipment, and we will assist in filing a claim.
Returns & Exchanges Policy
1. Eligibility for Returns
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Items must be unused, in original packaging, and include proof of purchase (e.g., order number).
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Returns must be initiated within 30 days of delivery.
2. How to Initiate a Return
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Email racing@dymepsi.com with your order number and reason for return.
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We’ll provide a Return Authorization (RMA) number and shipping instructions.
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Ship items to:
Dyme PSI Returns
4030 Valley Blvd. #105
Walnut, CA 91789
3. Refund Process
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Refunds are issued to the original payment method within 10 business days of receiving the returned item.
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A 15% restocking fee applies to non-defective returns.
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Return shipping costs are the customer’s responsibility.
4. Exceptions (Damaged/Defective Items)
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Report damaged or defective items within 7 days of delivery.
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We’ll replace the item or issue a full refund (including return shipping costs).
5. Non-Returnable Items
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Used, altered, or damaged items (due to customer mishandling).
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Clearance or final-sale items (marked as non-returnable).
6. Exchanges
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Exchanges are subject to availability. Contact us to arrange.
7. Warranty Returns
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Products covered under our [1-year limited warranty](link to warranty terms) will be repaired or replaced.
Additional Notes
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California Compliance: This policy adheres to California’s consumer protection laws, including the 30-day return requirement.
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Contact Us:
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Email: racing@dymepsi.com
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Address: 4030 Valley Blvd. #105, Walnut, CA 91789
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Last Updated: 06/19/225
Effective Date: 01/02/2025
Dyme Performance Systems Inc. ("Dyme," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dymepsi.com (the "Site") or make a purchase from us.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
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Contact Data (e.g., name, email, phone number, shipping/billing address)
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Payment Data (e.g., credit card details, PayPal information)
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Account Data (e.g., username, password, purchase history)
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Communications (e.g., customer service inquiries, feedback)
B. Non-Personal Information
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Device & Usage Data (e.g., IP address, browser type, operating system)
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Cookies & Tracking Technologies (e.g., Google Analytics, session cookies)
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Marketing Preferences (e.g., newsletter subscriptions, ad interactions)
2. How We Use Your Information
We may use your information for the following purposes:
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To process and fulfill your orders
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To communicate with you (e.g., order updates, customer support)
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To improve our Site, products, and services
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To personalize your shopping experience
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To send marketing communications (with your consent where required)
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To comply with legal obligations (e.g., tax, fraud prevention)
3. Legal Basis for Processing (GDPR & UK GDPR Compliance)
If you are located in the European Union (EU), United Kingdom (UK), or other regions with data protection laws, we process your data based on:
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Contractual necessity (to fulfill your orders)
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Consent (for marketing communications)
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Legitimate interests (e.g., fraud prevention, website analytics)
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Legal compliance (e.g., tax laws, consumer protection)
4. Sharing Your Information
We may share your data with:
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Service Providers (e.g., payment processors, shipping carriers)
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Business Partners (e.g., marketing agencies, analytics providers)
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Legal & Regulatory Authorities (if required by law)
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Corporate Transactions (e.g., mergers, acquisitions)
We do not sell your personal information to third parties.
5. International Data Transfers
As a U.S.-based company, your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses for EU/UK transfers) when transferring data internationally.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
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Access, Correct, or Delete your personal data
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Restrict or Object to processing
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Data Portability (request a copy of your data)
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Withdraw Consent (for marketing communications)
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Opt-Out of Cookies (via browser settings)
To exercise these rights, contact us at privacy@dymepsi.com.
7. Data Retention
We retain your personal data only as long as necessary for:
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Order fulfillment
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Legal compliance
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Business operations
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Dispute resolution
8. Security Measures
We implement industry-standard security measures, including:
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SSL encryption
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Secure payment processing
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Access controls
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Regular security audits
However, no online system is 100% secure—please use strong passwords and protect your account.
9. Children’s Privacy
Our Site is not intended for children under 16. We do not knowingly collect data from minors without parental consent.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date.
11. Contact Us
For privacy-related questions or requests, contact:
Dyme Performance Systems Inc.
Email: privacy@dymepsi.com
Address: [Insert Company Address, California, USA]
This Privacy Policy complies with:
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General Data Protection Regulation (GDPR) (EU/UK)
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California Consumer Privacy Act (CCPA) (if applicable)
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Other global privacy laws
Thank you for trusting Dyme Performance Systems Inc.
PRIVACY POLICY